Terms and Conditions

2. Description of Platform Services

Bikrivo provides a cloud-hosted software-as-a-service (SaaS) suite engineered for digital marketing agencies, healthcare clinics, beauty salons, restaurants, retail shops, and professional service providers. Features include:

• Autonomous Web Chatbots: Embeddable JavaScript customer assistants powered by local MiniLM vector embeddings and Groq LLM inference.
• Universal Scheduling Engine: Deterministic calendar appointment reservation system with PostgreSQL btree_gist anti-double-booking constraints and Microsoft Outlook Graph calendar synchronization.
• Instant Subdomain Websites: Automated sector-specific one-page business websites hosted on *.bikrivo.com or connected custom domains.
• Digital Countertop Standee Generator: Vector PDF generation for 300 DPI acrylic desk standees and table QRs.
• E-Commerce & Dine-in Management: Digital product catalogs, kitchen order tickets (KOT), and 1-tap WhatsApp cart recovery.
• Smart Khata Ledger & NPCI UPI Links: Customer dues accounting and dynamic UPI QR deep link generation.

3. Account Registration & Tenant Responsibilities

To access the platform, you must register an account by providing accurate, current, and complete business information, including a valid operating email address and an active Indian mobile telephone number.

• You are solely responsible for maintaining the confidentiality of your login credentials and API keys.
• You are responsible for all activities, bookings, orders, and interactions executed under your agency or sub-client accounts.
• You agree to notify us immediately at support@bikrivo.com or +91 7764056669 of any unauthorized account access or security breach.

4. Payment Gateway Terms, Fees & Taxes

All subscription plans (Direct Business, Agency Starter, Agency Pro) and platform services are billed in Indian Rupees (INR ₹).

• Billing Cycle: Subscriptions are billed on a recurring monthly or annual basis as selected during checkout.
• Invoicing: Tax invoices with applicable GST are automatically generated and made available in the Agency Workspace under the Billing tab.
• Failed Payments: If a scheduled renewal payment fails, you will be granted a 3-day grace period to update payment details before workspace features are downgraded to read-only.
• Price Modifications: Bikrivo reserves the right to modify subscription prices with at least 30 days prior written notice. Existing active billing periods will not be affected until the subsequent renewal cycle.

5. Acceptable Use Policy & Prohibited Activities

You agree not to misuse the Bikrivo platform. Specifically, you agree not to:

• Use the platform for any unlawful purpose, fraud, scamming, or violation of Indian cyber laws under the Information Technology Act, 2000.
• Transmit malicious code, viruses, malware, or launch automated stress tests that impair platform stability.
• Scrape, reverse-engineer, decompile, or copy the proprietary algorithms, database schemas, or widget assets.
• Broadcast unsolicited spam, defamatory content, abusive messages, or illegal substances via web chatbots or store catalogs.
• Impersonate any person or business entity without explicit legal authorization.

6. Intellectual Property Rights

Bikrivo Property: The platform code, database designs, user interfaces, branding, logos, documentation, and thepublic/widget.js client libraries are the exclusive intellectual property of Bikrivo and Raushan Kumar. We grant you a limited, non-exclusive, non-transferable, revocable license to use the service in accordance with your plan.

Your Content: You retain 100% ownership of your business data, uploaded knowledge documents, patient/client appointments, product catalogs, customer records, and branding uploaded to the platform. You grant Bikrivo a limited license solely to process and display such content to fulfill the services requested by you.

7. Disclaimer of Warranties & Limitation of Liability

The service is provided on an “AS IS” and “AS AVAILABLE” basis. While Bikrivo maintains high availability targets (99.9% uptime SLA), we do not warrant that the service will be uninterrupted, error-free, or completely immune from external internet or network disruptions.

In no event shall Bikrivo, its founder Raushan Kumar, or affiliates be liable for any indirect, incidental, consequential, or punitive damages, including loss of business profits, lost customer appointments, or data loss arising from your use of the platform, even if advised of the possibility of such damages. Our aggregate liability shall not exceed the subscription fees paid by you to Bikrivo in the preceding three (3) months.

8. Termination & Suspension

You may cancel your subscription at any time through your dashboard billing settings. Cancellation takes effect at the conclusion of your active paid billing cycle. Bikrivo may suspend or terminate your account immediately without prior notice if you breach these Terms, engage in fraudulent payment chargebacks, or violate the Acceptable Use Policy.

9. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India. You agree that any legal suit, action, or proceeding shall be instituted exclusively in the competent courts located in Patna, Bihar, India.

10. Statutory Grievance Redressal Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Redressal Officer for Bikrivo is: