1. Introduction & Scope
This Shipping & Delivery Policy outlines the fulfillment timelines, delivery methods, and tracking protocols for all products and software services offered by Bikrivo (“Bikrivo”, “we”, “our”), operated by CAFEMITRA (Proprietor: Raushan Kumar, Udyam: UDYAM-BR-08-0044967), having its registered office in Patna, Bihar, India.
Bikrivo provides two classes of deliverables:
- Digital SaaS Subscriptions: Cloud software platform, AI chatbots, website generator, and appointment booking modules.
- Physical Hardware Products: Customized 300 DPI acrylic countertop desk standees, table QR displays, and POS signage.
2. Digital SaaS Software — Instant Electronic Delivery
All subscription plans (Direct Business, Agency Starter, Agency Pro) and digital add-ons are delivered electronically and instantaneously upon successful completion of payment through our authorized payment gateway partner, PayU Payments Private Limited.
- Immediate Dashboard Provisioning: Once PayU verifies payment, your agency workspace entitlements, sub-account limits, and API tokens are activated immediately.
- Email Confirmation: A formal receipt and login confirmation is transmitted to your registered business email within 5 to 15 minutes of checkout.
- Digital Assets: Vector PDF files for countertop QR standees and embeddable widget scripts (
public/widget.js) are generated and downloadable instantly from your dashboard.
If you experience any delay in receiving digital account activation after completing payment, please email support@bikrivo.com or WhatsApp +91 7764056669 with your PayU Transaction ID (bs_...) for instant priority activation.
3. Physical Acrylic Standees — Manufacturing & Courier Delivery
For clinics, cafes, salons, and retail merchants ordering pre-printed, customized acrylic countertop standees with embedded high-density QR codes:
Precision laser-cut acrylic fabrication and UV color printing.
Express delivery to all serviceable Indian pin codes via Blue Dart, Delhivery, DTDC.
Real-time SMS and WhatsApp tracking dispatched upon courier pickup.
Shipping Costs:
Standard domestic shipping across India is FREE for all Agency Pro license holders. For direct single business orders, shipping fees (typically ₹99 - ₹149 depending on pin code zone) are transparently displayed and added to the total amount during PayU checkout prior to payment.
Damaged or Defective in Transit:
We inspect every standee before dispatch. If your acrylic standee arrives damaged, cracked, or with printing errors, please share a photograph of the damaged package within 48 hours of delivery to support@bikrivo.com or +91 7764056669. We will ship a brand new replacement free of charge within 2 business days.
4. Order Tracking & Delivery Support
As soon as physical consignments are handed over to our logistics partner, an Air Waybill (AWB) tracking number is communicated via SMS, WhatsApp, and updated in your client portal.