1. Policy Overview
At Bikrivo, operated by CAFEMITRA (Proprietor: Raushan Kumar, Udyam: UDYAM-BR-08-0044967) (“we”, “us”, “our”), we strive to deliver exceptional SaaS software and operating tools for Indian agencies, clinics, salons, cafes, and retail businesses. We understand that circumstances may arise where you may wish to cancel your subscription or request a refund.
This Refund & Cancellation Policy outlines your rights and procedures for cancellations and refunds for services purchased on bikrivo.com processed via our authorized RBI-licensed payment aggregator partner, PayU Payments Private Limited.
2. Subscription Cancellation Guidelines
You are free to cancel your Bikrivo subscription (Direct Business, Agency Starter, Agency Pro) at any time without incurring any cancellation penalty.
- Self-Service Cancellation: You can initiate cancellation instantly by logging into your Agency Workspace, navigating to Settings → Billing, and clicking “Cancel Subscription”.
- Assisted Cancellation: Alternatively, you may submit a cancellation request by emailing support@bikrivo.com or calling our helpline at +91 7764056669 at least 48 hours prior to your scheduled renewal date.
- Effect of Cancellation: When you cancel, your subscription will not renew for the subsequent billing cycle. You will continue to retain full access to your workspace, AI chatbots, and booking systems until the conclusion of your current paid billing period.
3. Refund Eligibility & Money-Back Guarantee
If you are a new subscriber and encounter documented technical failures, integration bugs, or service unavailability that our technical support team is unable to resolve within 72 hours, you are eligible for a 100% full refundif requested within seven (7) calendar days of your initial purchase date.
Conditions for Refund Approval:
- The refund request is submitted within 7 days of the transaction date.
- The request includes valid proof of purchase (PayU Transaction ID
bs_...and registered agency email). - Duplicate billing or accidental multiple charges caused by network drops during checkout will be refunded in full immediately upon verification.
Non-Refundable Circumstances:
- Refund requests submitted after the 7-day initial guarantee window has elapsed.
- Renewals of monthly or annual subscriptions where the user failed to cancel before the scheduled billing cycle.
- Custom acrylic desk standees that have already been manufactured, custom-branded, and shipped via physical courier.
- Accounts suspended or terminated due to violations of our Acceptable Use Policy, spamming, or fraudulent activity.
4. Refund Processing Method & Timelines
Our billing team audits the claim and initiates reversal.
Credited back to the original bank account / card / UPI ID via PayU Payments.
Standard NPCI / RBI clearing house banking window.
Important: In accordance with RBI regulations and payment gateway security rules, all refunds must be credited strictly to the original payment source (credit/debit card, UPI account, or net banking) used during checkout. Cash or third-party transfers are not permitted.
5. How to Submit a Refund or Dispute Request
Workspace owners can request a refund instantly — no email needed. Log in to your Agency Workspace, open Settings → Billing, select your paid order and click “Request Refund”. Eligible orders (paid within the last 7 days) are reversed immediately via PayU to your original payment source. Your plan access ends as soon as the refund is confirmed.
Open Billing & Request RefundTo file a cancellation or refund request, please provide your transaction details through any of the following channels:
- Send an email to support@bikrivo.com with the subject line
Refund Request - [Your Order ID]. - Include your PayU Transaction ID / Order ID (
bs_...), registered phone number, and a brief explanation of the reason for the request. - Or speak directly with our support team at +91 7764056669 (Mon-Sat, 9:00 AM - 7:00 PM IST).
6. Grievance Redressal Escalation
If your refund request is not resolved to your satisfaction within 5 business days, you may escalate your dispute directly to our Statutory Grievance Redressal Officer: